Same day courier services and courier delivery company

Does your business need to look at its deliveries?

Posted on March 11th, 2010 No Comments

One of the interesting things that come about when you are chatting to other businesses is how little they care about their reputation after they have gained their customer’s business. I shall be quite blunt, after the customer has paid, a lot of businesses seem to think that is the end of the relationship with the customer until they want to sell them something again.

: Image via Wikipedia

When a courier service collects late, that reflects on your business. It may be the traffic, it may be the company you use is short staffed but your customer doesn’t really care about that, and you sound less than professional when you start blaming someone else for what is essentially your problem.

It’s your problem because it’s your customer and your reputation, if you continue to use a courier service that doesn’t quite do what it says on the tin, then you lose business. That 10% you thought you were saving your company is now costing it, cheap courier services always cost twice as much and then some.

Then there are the customers that simply don’t come back, the courier that delivered was late, out of communication (or one that we recently heard – had placed the package in the wheelie bin, which was emptied soon after), it all affects your business, your bottom line. This means more money has to be spent on acquiring new customers, customers that could have been kept, if only your courier had delivered.

Things like not using the correct service for the type of product delivered, because you were busy saving money also cost you customers. The little things make a difference, like meeting a production deadline. There is much talk about going the extra mile, how far do you really go?

Next time you think you are saving your company some money, ask the boss how much it costs to acquire the customer in the first place.
Does your courier deliver more than just your products or do they deliver a bucket load of grief?

Kev
0800 917 7084

Posted in courier services

Same day courier services – 5 Reasons Courier Services Work

Posted on March 4th, 2010 No Comments

Courier services are an extremely important part of the day to day running of many businesses, regardless of their size. They deliver consignments reliably to make sure their client’s business runs smoothly. Some business contracts rely entirely on courier services to ensure important documents arrive on time for projects to begin efficiently and other businesses need to deliver important components in time for projects to stay on target (and within budget).

Delivery by courier

Delivering packages and consignments quickly and reliably are the key to many businesses success. In order for projects to complete on time certain parts and components need to arrive on time. In manufacturing; parts will often be ordered to arrive at specific times when they’re required, to save storage space. So getting that component on the right day means the project can complete on schedule, time and money saved all round.

In this blog we’ll look at 5 reasons that same day courier services work. Businesses have been using them for hundreds of years, and for some, they’re the life blood of the business. For example: catalogue and mail order companies rely on couriers to deliver orders to their customers.

1. Reliability
A business can be judged on its reliability. The more reliable it is, the more trustworthy it will be perceived. A business that is trustworthy will have many customers that will rely upon its services. If your business relies upon delivering orders to customers and clients then it is essential to be reliable. This means a delivery service that’s always on time and can be trusted.

2. Cost effective
Courier services work out far more cost effective than delivering an item yourself. Even if you just need a signature on an important document; delivering the document yourself is costly. Not only will it cost you in terms of fuel and wear and tear on your car, there’s also your time. Do you really have the spare time to deliver orders or documents yourself?

3. Projects complete on time
A courier service will deliver your consignments on time and in a reliable manner. This means that important projects will complete on time too. A building project may require components of a structure to arrive on a set date. The building project may contract experts to install the components for just one day. Therefore the components must arrive on schedule.

4. Customer satisfaction increases
By using a courier service your customer satisfaction will increase. Customers will be happy that their orders are delivered on time and professionally. Satisfied customers also do one very important thing; they spread a good word. Customers that are happy with your service will tell other people. Word of mouth is one of the most powerful marketing tools to any business. So is customer retention.

5. Convenience
Outsourcing is a great way of expanding any business. So why worry about recruiting delivery drivers and purchasing delivery vehicles? It’s much cheaper to outsource the delivery of consignments and packages to a courier services company. They’ll have experience in time management to make sure your package gets delivered on time. They’ll also be insured to handle your package just in case it does get damaged in transit.

Whatever your same day courier needs, give us a call – we are happy to help.

Sarah

Posted in courier services

A quick look at the greener aspects of Vancouver 2010 winter Olympics

Posted on February 26th, 2010 No Comments

I shall make no apology for the Olympics blogs, when it comes to 2012 and London – you’ll thank me for them!

As I may have mentioned… last week I spent a fantastic week in Vancouver looking at the Winter Olympic Games, from a business point of view. This Olympic Games was branded a greener Olympics and the Canadians did exceptionally well, although some may say it was browner rather than greener due to the lack of snow

As a courier service, we are interested in the transportation aspect of the Olympics. Transportation comes in 2 guises – movement of goods and movement of people. In case you didn’t know, the Olympics are the biggest non war related movement of people worldwide. That’s a lot of people to transport.

Transporting people
With over 350,000 people descending into Vancouver, there can be no margin for error. Vancouver has spent a lot of time and money on making the transportation as green as possible. If we were awarding medals, public transport would get a gold. With a newly built Skytrain system collecting people from the airport and transporting them to downtown Vancouver, and then all subway, streetcars, sea buses and buses were free if your were Olympic ticket holders. Traffic in the area is down 30% as people when given the option of driving or using public transport, chose public transport. An important lesson for the London 2012 Games here.

If you decided to cycle you could park your bicycles for free for the duration of the event with the Bicycle Valet company.

The local seaplane company is carbon neutral and free transport via buses was available up to the mountain events too.

Transporting goods
The local courier companies in Vancouver adapted well to the Olympics, many trained up on foot and bicycle couriers to get around any traffic issues, whilst there is less on the roads, there was more congestion with the Torch Relay and Protests.

So far there are no tales of woe like there were at the Atlanta Games, which is a good thing – it means lessons have been learned.

The greener flavour

: Image by janusz l via Flickr

As I mentioned at the top, these Games have had a greener flavour. There are many examples of creatively used items to recycle and reuse. The Olympic and Paralympic Village in Whistler reuses captured methane gas from a former landfill site for energy. The main heat source for the communities is waste heat recovered from the wastewater treatment system.

The roof of the Richmond Oval has been marveled over by many, the wood reclaimed from parasites and instead of being destroyed, it is now a much admired soon to be city treasure.

It’s hard not to be impressed by the efforts made by the Canadians to leave a legacy with a smaller carbon footprint than most.

I hope London 2012 gains inspiration and can deliver the same, if not better .