We are often called by people who don’t need a same day courier but who actually need recorded delivery or special delivery mail services.
Here’s how they work, so you can see which option you need:
Recorded delivery:
When using recorded / signed for delivery you are only covered up to £41, and you can track online whether a signature was obtained on delivery. So if you are sending low value goods then this is a good choice of delivery for you. Also good for sending job applications and other paper documents that need a proof of delivery. Bear in mind though, if the delivery window is tight, and the documents urgent, then a same day courier is what you need rather than recorded delivery.
Special delivery
Special delivery items get there the next day, you are covered up to £2,500 plus you may be entitled to compensation if it is not delivered next day. This service is perfect for sending birthday cards with gift vouchers or tickets in – double check the small print first, as with all small print some items are not covered by this delivery service. If there is no one to sign for the delivery, then the guarantee is no longer valid, and the item will be redelivered at a later date.
Price comparison: – Recorded delivery for 1 kilo package £4 / Special next day delivery £6.70
Claiming if your recorded delivery parcel is not delivered:
08457 740740 call for a claim form, you will need your receipts from the post office. Remember the person you send the item to may not be the person that signs for the item, and the loss of item may take place after the delivery aspect.
Depending on what you are sending, and how you package an item will depend on whether it reaches it’s destination – many poorly packaged items come apart as they go through the mail sorting systems. It’s nice to blame Royal Mail for this, but as the sender it’s your responsibility to see your package is strong enough to survive delivery – if it isn’t strong enough or you item is that fragile, you need a same day courier.
Kevin
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