2008 September | Same Day Courier Services, Essex

Archive for September, 2008

What you need to factor into being ready for your courier

Posted on September 25th, 2008 2 Comments

When do you book your courier? Is it dependant on what type of service you need? When your goods are ready to be moved? or do you give it a few days notice?

If you leave it till the goods are ready, you could land up with a hefty waiting time bill, if something goes wrong at the last minute. This is most likely to happen when waiting for printed materials to dry and then be loaded. What can you do to prevent your same day courier costs going through the roof? Often it’s as easy as telling them what items are going to be transported, as the more experienced courier can then factor in prep and drying time, and make the drivers aware of the possibility of waiting when they come to collect.

So when you are thinking about transport costs, do you factor in all that you should?

Sarah
Same Day courier

Posted in Sameday Courier

Talk like a pirate day, deliver like a pirate…

Posted on September 19th, 2008 1 Comment

As a discerning customer there are things that you should notice that indicates you haven’t had your goods delivered by a courier, but by a pirate instead…
Talk like a pirate day
Clothes is a good starting point, if they are not clean, tidy and don’t look an extension of your company, the chances are they are a pirate.

Their logo or vehicle branding is also a clear indicator of the kind of service you will get, like pirates, some couriers don’t fly their own flag and you have to take a chance that they are who they say they are. If you are not sure, ask for ID, do you really want a pirate sailing off into the sunset with your valuable goods?
pirate coins

Payment can also be a sign or a pirate and not a professional courier, have you tried to pay your invoices in pieces of eight lately? Did the Bank look at you strangely when you tried to exchange your pounds? Many couriers take cheques, bankers drafts, Bacs, credit cards, Paypal and cash for payments of their invoices, if your courier asks for payment something else (like Western Union), it may be because they are a pirate in disguise….

pirates treasure chest

If your goods arrive wet, sodden and damaged, you really need to give us a call right now on 0844 884 3331 because your courier, I mean pirate is really taking advantage of you. Call soon or you could find you are walking the plank!

Avast me hearties, it’s time to get pillaging, I mean delivering…

Have a great Talk Like a Pirate Day 2008.

Sarah

Definitely couriers, not pirates

Posted in Sameday Courier

Help with mail order deliveries and couriers

Posted on September 18th, 2008 1 Comment

Another little gem on the internet, this time from a website that deals with consumer issues. It’s a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what a same day courier can do to make things easier for the consumer when expecting delivery..

* Companies that offer “delivery within 2-3 days” – Well, which is it? And does that include the weekend?

* Companies that say “your order has been dispatched”, but not how it’s being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there’s no stock, but don’t tell you that it’s back in stock and they shipped it – the first you know is when you get the “we tried to deliver but…” card

* Failed deliveries where the little boxes aren’t ticked so there’s no clues – so you drive to the sorting office to get a bit of junk mail that the kind postie didn’t want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren’t flexible. “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot”

* Couriers websites that let you view online tracking… that’s a day out of date

We all have to work, and it’s not always possible to take a day off work waiting for the knock on the door. I’ve lost count of the number of days I’ve either:

* Waited in for a courier that didn’t show

* Faffed about with parcel-tracking websites and “we called but…” cards

* Spoken to a courier’s head office to arrange redelivery – and got very frustrated

* Tried to get a number for the courier’s depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn’t send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express Courier deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah

Basildon, Chelmsford & West Thurrock Same Day and Parcel courier