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Archive for December, 2008

Happy New Year to all our customers

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Just a quick post to wish our blog readers and customers a happy new year. May 2009 be better for you than its forecast!

I hope you had a good Christmas but if it was not what you were expecting, what are you going to do about it?

This year we are working with Business Scene to promote business networking events in the Essex region. Having a network of contacts for advice and referrals is a good way of getting new business. Some people choose the formal route and BNI is very popular, but there are lots of good local groups springing up all over the place :-)

We are working with Business Scene as it’s a great platform for starting and building online relationships. Online relationships are only good for so much, the real power is the offline meetings. Our first offline meeting of 2009 is January 29th in Brentwood, just minutes away from the M25, A12, and A127 (you see being a courier company means we know to find an easily accessible location :-) )

If you would like to join us, you are most welcome to  – Link to registration here.

If you want (and I do advise you take advantage of the facilities) you can add company details and upload a photo, making it easier for people to identify you at the events. Customers are 7 times more likely to buy from a recommendation than without one, so can you afford not to network?

So… what are you doing for your business and customers in 2009?

Sarah

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The Pope’s courier

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I have just been reading this fascinating article in the Guardian about the Pope’s Courier. On average Thaddeus Kühnel does 150,000 miles to collect and deliver gifts from the Pope. This year he has collected his favourite German Sweetmeats (a carload full!) and a footwarmer.

With the Vatican issuing guidelines regarding environmental issues and encouraging their congregation to be greener, I felt they could have been a bit greener themselves. They could have used the secure (diplomatic)  postal systems to deliver his items. Looking at it in more detail, I realise the safest, most secure option for him would have been a dedicated courier which is exactly what he used :-)

When security is of the utmost importance a dedicated courier is the very best option, I hope that Thaddeus Kühnel has his vehicle tracked in case of hijack and remembers to secure his vehicle every time he leaves it. I am sure he uses up to date software to plan his routes – so that they are the most efficient. I know he will be co-loading whenever possible to keep costs down and make the fuel go further…

I also hope that Mr Kühnel has changed his vehicle since this article was published, as he could now become a target. It’s vital to keep things confidential as a courier and unless you have your customers approval, discretion is a must. Especially when your client is a religious world leader.

Infallible Christmas gifts: Pope’s courier reveals secrets | World news | The Guardian

Kühnel drove from the pope’s home state of Bavaria to the Vatican yesterday to personally deliver this year’s boot-load of food, as well as five Christmas trees that were strapped to the roof of his car.

DC: National Christmas Tree
Image by wallyg via Flickr

Lebkuchen honey and spice biscuits, stollen German Christmas cake, and chocolate were among the treats, Kühnel told German media. Of the trees, which came from the pope’s home town, Marktl am Inn, Kühnel said: “One is for the Pope’s living room, and two are for private chapels.”

Butchers in Marktl am Inn began selling Ratzinger sausages in his honour when he became pope in 2005.

There was also a present from the pope’s brother, Georg, 84, a retired priest. Kühnel would not reveal what it was, but said “usually they give each other practical things, like wristwatches and electric foot-warmers”.

Kühnel said he had already clocked up around 250,000km 150,000 miles in his car, delivering goods to the pope that he had personally requested, along with presents from his old friends, staff and distant relatives. “I deliver all the things he misses about Bavaria, including fruit nectar, Bavarian sausages from his favourite restaurant, advent wreaths and German sweets. He has a very sweet tooth,” Kühnel said.

“The first thing I brought to Rome, in my car, was a paschal candle, as well as some fruit from Adelholzen and mineral water. He likes the Christmas cookies that women from Bavarian parishes bake at home as well as those made at certain monasteries. He also likes the chocolates made in Aachen.”

I hope he has also insured his car for business use!

It’s not easy being a courier, but a happy customer makes it all worthwhile, but please have a word about the mileage… 150k is a lot of miles for one person to drive safely in a year.

Merry Christmas

Kevin & Sarah Arrow

Confidential collection and delivery throughout the UK and Europe

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Parcel arrives at B&B Andalucia in time for Christmas!

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Our dear friend Amanda Hamilton, owner of the most amazing guest house / B&B in Andalucia has finally received her parcel with her son’s Christmas present inside. :-)

Since we have started we have yet to lose a parcel, and it was horrible to think that we would lose something now! Our 100% success rate at delivering things would no longer be there :-(

Amanda and I did some detective work, but it all fell flat at the UK end when they (ParcelForce) changed the parcels tracking number it made things more difficult. They were spectacularly uncommunicative at this end!  Amanda managed to find out that the parcel had arrived in Madrid 12 days after it had left England  (did it swim there? ;-) ) and would eventually be delivered today or tomorrow.

When she collected it it was intact, but the wrapping was shredded. Over the last 4 days we have looked into all the options and had thought the parcel was stuck in Spanish customs, but it appears that the problem was in the UK, and not in Spain. Well done to the Spanish postal system for getting it right. I shall be speaking to ParcelForce to get the facts as to why a three day service to Spain actually took 14 days… it may not sound a lot but at times like Christmas – timing is crucial.

I hope Zack loves his present and gets much enjoyment from it. Merry Christmas to all at Casa La Celada, we hope you all have a fantastic time.

Sarah & Kevin

Still delivering 100% successfully – parcels, packages and presents.

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