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Archive for February, 2009

Couriers and communication

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This week we started with two new customers. We also added an XLWB to our fleet to enable taking more pallets / awkward shaped items for delivery.

Ford Transit 1994-2000 generation, LWB high roof
Image via Wikipedia

Both our new customers have a defined set of procedures and as always included in the communications process. We deliver urgent and express same day items for them, and one has already expressed the delight at the cost savings they are making.

Communications for one of our new customers has been a complete revelation, they are not used to couriers that communicate and are really liking the difference that working with us provides.

So, a good week all round especially in a time – starting new contracts – which can be difficult. So, thanks team :-)

It’s good to know who professional you are and it’s good to have feedback from our customers about this.

Kevin

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Filming the courier company video + a video to laugh at

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Friday Kev spent over in our Kent warehouse filming the Arrow Light Haulage courier services video.

Richard from Business Video Productions looked after us and talked us through what we had to do and where to look. Due to a last minute hiccup, we were unable to have one customer take part in being interviewed so we had to do the best we could. We are also waiting to hear back if we can use footage from the awards ceremony where we won an environmental awareness award.

I never realised filming was such hard work, it must be deadly dull being an actress!

I have been scouring you tube for other courier company videos and the funniest happens to be an Australian spoof one. We couldn’t do a spoof – people would think it was real ;-)

Have a look and tell me what you think – its just under ten minutes long

Enjoy

Sarah

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Using a courier that thinks….

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Of course everyone thinks, including most same day courier and home delivery drivers. Just as well, because for everyone that uses there brain there must be ten that don’t!

SAN FRANCISCO - DECEMBER 08:  FedEx courier Na...
Image by Getty Images via Daylife

I read and hear stories all the time about how a delivery driver stamped on a package, threw it in the van and it broke and often they leave it in an unsecure place.

I used to belong to a book club who used a certain courier, on one occasion their courier left a package of books outside the door in the rain and the books got soaked. So I had to send them back.

It’s very frustrating when that happens.

Some of the problems can be eliminated when you book your courier. Simply you tell them what the items are to be delivered. Ask them if they have delivered similar before. Ask them if they have insurance and if your item is covered by insurance. Ask them if they have ever had anyone claim through their insurance (if it happens often, do you really want them delivering your goods?)

If you just pick up the phone and ask for a quote, you don’t know what you are getting service or delivery wise.

Sarah

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