Comments on: 10,000 hours and you STILL want someone else to deliver? http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/ Same Day Courier Services, Driving and packaging for safer delivery 0800 917 7084 Wed, 21 Dec 2011 16:09:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Ian http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/comment-page-1/#comment-1661 Ian Mon, 07 Dec 2009 20:17:03 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=222#comment-1661 So, are you agreeing with Gladwell that: persistence x time = expertise Sarah? Persistence and time are hard for the customer to measure, but expertise and particularly enthusiasm are easy to spot and highly human functions. To many today in sales, stories are the answer to all of this. The more stories you can tell, the more evidence you have of persistence, time, experience, knowledge and - fun! Good Luck! So, are you agreeing with Gladwell that: persistence x time = expertise Sarah?

Persistence and time are hard for the customer to measure, but expertise and particularly enthusiasm are easy to spot and highly human functions.

To many today in sales, stories are the answer to all of this. The more stories you can tell, the more evidence you have of persistence, time, experience, knowledge and – fun!

Good Luck!

]]> By: Stuart Harris http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/comment-page-1/#comment-1660 Stuart Harris Mon, 07 Dec 2009 13:12:01 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=222#comment-1660 Your last line there Sarah, is an EXCELLENT question. I would love to answer it, but I have to think about it quite a lot first. Big thank you. S Your last line there Sarah, is an EXCELLENT question. I would love to answer it, but I have to think about it quite a lot first. Big thank you.

S

]]> By: Sarah Arrow http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/comment-page-1/#comment-1659 Sarah Arrow Mon, 07 Dec 2009 12:56:50 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=222#comment-1659 Thanks Stuart, at the time of writing the blog (over a year ago, how time flies) I naively assumed that people would recognise 'expertise' instantly. I thought about it. People like to be shown rather than told, so I began to show what expertise looked like so those that cared about their goods would find us, and those that just wanted a swift move, no questions asked, could get that elsewhere. As a writer, how do you get expertise in your words? Thanks Stuart, at the time of writing the blog (over a year ago, how time flies) I naively assumed that people would recognise ‘expertise’ instantly. I thought about it. People like to be shown rather than told, so I began to show what expertise looked like so those that cared about their goods would find us, and those that just wanted a swift move, no questions asked, could get that elsewhere.

As a writer, how do you get expertise in your words?

]]> By: Stuart Harris http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/comment-page-1/#comment-1658 Stuart Harris Mon, 07 Dec 2009 10:48:17 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=222#comment-1658 Sarah, how would a client recognise expertise in a courier service? And how would a client recognise lack of expertise? Expert suppliers may face problems when dealing with non-expert or even novice clients. You probably appreciate the benefits of dealing with expert clients, who understand what they need and what you do. So maybe part of the expertise that you have, or need to develop, is to help clients develop their expertise in choosing and using courier services. S Sarah, how would a client recognise expertise in a courier service? And how would a client recognise lack of expertise?

Expert suppliers may face problems when dealing with non-expert or even novice clients. You probably appreciate the benefits of dealing with expert clients, who understand what they need and what you do.

So maybe part of the expertise that you have, or need to develop, is to help clients develop their expertise in choosing and using courier services.

S

]]> By: Sally http://arrowlighthaulage.co.uk/arrowblog/222/10000-hours-and-you-still-want-someone-else-to-deliver/comment-page-1/#comment-151 Sally Sat, 29 Nov 2008 11:55:21 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=222#comment-151 Funny, I'm currently reading the same book too, Sarah. It's not so much about genius as about what factors contribute towards success. Experience and 10,000 hours on the clock certainly do make a difference in what someone does - it becomes a craft, a passion, a dedication to do things well. There are always cheapskates around but, as my Dad used to say, ultimately you get what you pay for and deserve. Funny, I’m currently reading the same book too, Sarah. It’s not so much about genius as about what factors contribute towards success. Experience and 10,000 hours on the clock certainly do make a difference in what someone does – it becomes a craft, a passion, a dedication to do things well.

There are always cheapskates around but, as my Dad used to say, ultimately you get what you pay for and deserve.

]]>