Being a flexible same day courier company is more than just picking up and delivering, its also about helping people out of difficult situations at a cost effective price.
Arrow Light Haulage helped out again today with a new customer that had been let down by a bed suppliers own delivery system.
We received a phone call at 1pm yesterday asking if we could pick up a kingsize mattress from the Kent coast and deliver it into central London that day. Due to the weight of the mattresses, they are a two man job, something we usually need 24 hours to co-ordinate.
The customer had only just been told that this ‘next day’ bed company couldn’t deliver their purchase leaving them with nowhere to sleep for one evening!
Working directly with the customer, we agreed a price that the customer was happy with and arranged our team. We collected within an hour of confirmation of the job booking. We called our customer to say we had collected and gave them an estimated time of delivery which was within 3 hours.
Traffic was good, so we got to the delivery point early and our customer was thrilled.
We quickly established what the problem was regarding the delivery of this item, there were 3 flights of stairs and no lift….
Arrow Light Haulage drivers and porter did not see this as a problem, we got on with the job, unpacked the mattress, installed it and removed the packaging for recycling.
Our customer is very happy and is now going to recommend our courier and removal service not only to her friends but to her boss and work colleagues. We understand what a good nights sleep can mean!
If you have a problem with a shop ordered item and they will not deliver when you need the delivery to be made, give us a call on 0844 884 3331 or email me at kevin@arrowlighthaulage.co.uk.
We always go the extra mile to help people, no matter what challenges we are faced with.
Kevin
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