The three major signs you need to change your same day courier services

Sometimes there are things that happen with your deliveries that leave your customers less than happy. In this blog I write about three of the warning indicators that you need a new same day courier service to deliver your freight or cargo.

• You frequently call your same day courier to follow-up on collections as they haven’t called you.

• You frequently call your courier to check if your package has been delivered and received. They don’t contact you with details of delivery if you have specified this.

• Your client frequently calls you to ask if the freight or cargo has been despatched as they are still waiting for it.

Whilst some delays are unavoidable, the same day couriers communication should be fluid and frequent, so that on the rare occasions our clients customers pick up the phone – they are fully informed. If you find staff are wasting time chasing couriers when they should be doing what you pay them to do the chances are you need to be looking at a new courier to deliver your goods.

Sarah

Same day, next day, every day courier and delivery services