Parcel Couriers are the fastest option…

November 4, 2009

By Kevin Arrow

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Courier Services Are More Than About Delivering Parcels Quickly (or are they?)

With the holiday season already upon us, it is time for online retailers to start thinking about getting their goods to their customers in the safest and speediest way. However, whilst delivering parcels speedily is an important concern, there are other things to bear in mind.

Cost is of course important; particularly as recovery from the recession is still in its early stages.

: Image via Wikipedia

However, this can be used to your advantage of course. It is likely you have proposals already in your desk, but when challenging them remember that a cost reduction can compromise service levels.

You may not necessarily be able to get their rates lowered though; so ask for more for your money. Are twenty four hour help lines included for example? What about a personal account manager? All these things can be asked for. Remember though, it’s a two way street – be prepared to give a little in the form of guaranteed minimum orders etc.

But of course, delivering parcels safely is the most important (along with delivering on time). Be sure to fully understand what compensation measures are in place for any failures regards this. Often your high value and most precious items are not covered by the insurance or the insurance is based upon the weight of an item.

Courier services perform extremely well by and large, and they are measured by their speed and customer service. They do not make a habit of breaking or damaging items of course; it just isn’t good business sense! But make sure you are covered in all eventualities.

You can of course do it yourself with regards delivering parcels safely to your customers too; by ensuring the products are well packaged and protected. It’s a nice touch for your best customers, but you will need to have a chat with Nigel Grainger about minimising your corporate manslaughter risks if you do.

Happy deliveries!

Sarah Arrow