Comments on: Do you need to look at the delivery aspect of your online business? http://arrowlighthaulage.co.uk/arrowblog/820/do-you-need-to-look-at-the-delivery-aspect-of-your-online-business/ Same Day Courier Services, Driving and packaging for safer delivery 0800 917 7084 Wed, 21 Dec 2011 16:09:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Paul Westbrook http://arrowlighthaulage.co.uk/arrowblog/820/do-you-need-to-look-at-the-delivery-aspect-of-your-online-business/comment-page-1/#comment-1833 Paul Westbrook Fri, 08 Jan 2010 14:36:42 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=820#comment-1833 With regards to Sarah's post - another issue with the multi nationals is that they often only offer a kerbside delivery service when delivering furniture and white goods for instance. This can be a major problem for the customer, especially if they live in a flat. Smaller courier and removal companies take the time to find out the customer's needs and wants, and would generally send a van with the relevant equipment and staff to carry out the delivery to the customer's satisfaction. Quite often we are telephoned by people who have paid for their kitchen appliances to be delivered, and then find that the driver has refused 'to do stairs' - so in effect they have paid twice for the delivery and probably had to wait in all day wasting their annual leave for it to be delivered. Another good reason to use your local courier/removals company. Paul Westbrook With regards to Sarah's post – another issue with the multi nationals is that they often only offer a kerbside delivery service when delivering furniture and white goods for instance. This can be a major problem for the customer, especially if they live in a flat. Smaller courier and removal companies take the time to find out the customer's needs and wants, and would generally send a van with the relevant equipment and staff to carry out the delivery to the customer's satisfaction. Quite often we are telephoned by people who have paid for their kitchen appliances to be delivered, and then find that the driver has refused 'to do stairs' – so in effect they have paid twice for the delivery and probably had to wait in all day wasting their annual leave for it to be delivered. Another good reason to use your local courier/removals company.

Paul Westbrook

]]> By: Elaine http://arrowlighthaulage.co.uk/arrowblog/820/do-you-need-to-look-at-the-delivery-aspect-of-your-online-business/comment-page-1/#comment-1832 Elaine Fri, 08 Jan 2010 14:25:12 +0000 http://arrowlighthaulage.co.uk/arrowblog/?p=820#comment-1832 Helpful post thanks. At my online store we ship all our products direct from the designer to the customer (dropshipping). Our shipping is priced according to value of individual items. This allows us to send items special delivery if the value of the item is high and needs insuring. We have also found it the most practical/fairest way to charge with a relatively simple shipping model. Alhough dropshipping helps us reduce our risk of unsold stock, it presents a new issue as we don't send out items from a central warehouse; that concering muti-item purchases. Whereby orders containing multiple items will be sent from two or more different locations to the customers, the postage adds up quite quickly. Customers have been quite vocal in feeding back that they don't wish to pay high postage Although they have been understanding when we explain the reasons behind this, its still not the ideal solution, so we are looking to change our model to get round this issue. The jury is stil out... If anyone has had a similar experience/advice on this issue please get in touch. <a href="http://www.twitter.com/puredesign" target="_blank">www.twitter.com/puredesign</a> Helpful post thanks. At my online store we ship all our products direct from the designer to the customer (dropshipping). Our shipping is priced according to value of individual items. This allows us to send items special delivery if the value of the item is high and needs insuring. We have also found it the most practical/fairest way to charge with a relatively simple shipping model. Alhough dropshipping helps us reduce our risk of unsold stock, it presents a new issue as we don't send out items from a central warehouse; that concering muti-item purchases. Whereby orders containing multiple items will be sent from two or more different locations to the customers, the postage adds up quite quickly. Customers have been quite vocal in feeding back that they don't wish to pay high postage Although they have been understanding when we explain the reasons behind this, its still not the ideal solution, so we are looking to change our model to get round this issue. The jury is stil out…

If anyone has had a similar experience/advice on this issue please get in touch. http://www.twitter.com/puredesign

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