Why do customers call us?

pink telephone

The last few weeks have been quiet business wise, for our business that's an opportunity to ask our existing customers a few questions. the first question that I start with is is - "Why did you call us?" The responses that come back are … [Read more...]

Why it’s your fault @Fedex deliver like this

Same day courier 1

If you are active on Twitter or Facebook you can't have missed the Fedex guy who drops a PC monitor over a fence. In case you have, here it is again. In the UK a parcel delivery driver gets £6.10 an hour approx $10. The driver has to deliver … [Read more...]

51 things awesome things learned from delivering the goods

Furniture Courier Van

My friend in Spain @grahunt recently posted about the 51 things he learned from selling Spanish Property this year. I thought that it was an interesting post and I could share with my readers the 51 things that I have learned from delivering the … [Read more...]

Why price guidelines are wrong for your courier

Not one of our white vans... thankfully

Often we get enquiries about our courier services and the customer has a guide price in mind. This is great except for when a customer doesn't really know what service they require. For instance there are three main types of courier service … [Read more...]

The difference is in the delivery

Horse dung

Yeah I know that's our company strapline but today it's also the title of this blog post. I was reading Chris Brogan's blog post - Ship Vs Shit and musing how delivery terminology has now entered the mainstream online world thanks to Seth Godin. I … [Read more...]