Driving | Same Day Courier Services, Essex

Archive for the ‘Driving’ Category

Van deliveries in Essex

Posted on January 20th, 2010 1 Comment

The last few days we have been working predominantly in Essex, and nothing pleases us more than driving through beautiful countryside instead of big towns and cities.

Essex Roads

As you can see they were unexpectedly empty, so we have to be a bit more vigilant than normal conditions, our drivers cannot be lulled into a false sense of security, that is when accidents can happen.

and

Essex countryside

It’s nice to see things getting back to normal in Essex

Kevin

Posted in Driving, courier services

Port courier and deliveries into Docks

Posted on November 6th, 2009 2 Comments

Delivering into ports and docks is something that we enjoy doing here at Arrow Light Haulage, when delivering or collecting from a port it is something thats easy when you know how. We are local to Tilbury docks / port and a short drive to Felixstowe and Harwich. Docks and ports are areas that our drivers are familiar with.

: Image by Danny McL via Flickr

If you don’t do it correctly then you will hold up the collection or the delivery and in some cases you may fail to deliver or collect.

What to remember for port collections or deliveries

no children
no animals
2 forms of ID thats photographic
high viz jacket
safety boots
clear manifest of what is being delivered / collected

Failing to collect or deliver from a port is a serious issue for a courier, it is something that incurs port fines (and we have heard that customers really don’t like this). This is something that needs to be taken into account when pricing for this type of work. This isn’t the type of work that can be co loaded and needs just dedicated vehicles.

A few years back one of our bigger customers were feeling the pinch, so they went to a cheaper courier (or so they thought) the cheaper courier had no inkling about how to deliver into a port and in the space of a month racked £30k in port fines for missed slots and deadlines. Our customer came back to us and the cheaper courier was fired because the reality was they were far more expensive.

It’s not just port fines that cost, its days of missed production if your component doesn’t reach its ship in time, the down time for a factory waiting for a new piece of kit. All this needs to be taken into account if you are shipping goods abroad, if not done in the correct manner, can cost you a whole heap of money before they have even left the country.

Kevin Arrow

Same day couriers

Posted in Courier Business, Driving

The three major signs you need to change your same day courier services

Posted on August 26th, 2009 4 Comments

Sometimes there are things that happen with your deliveries that leave your customers less than happy. In this blog I write about three of the warning indicators that you need a new same day courier service to deliver your freight or cargo.

You frequently call your same day courier to follow-up on collections as they haven’t called you.

You frequently call your courier to check if your package has been delivered and received. They don’t contact you with details of delivery if you have specified this.

Your client frequently calls you to ask if the freight or cargo has been despatched as they are still waiting for it.

Whilst some delays are unavoidable, the same day couriers communication should be fluid and frequent, so that on the rare occasions our clients customers pick up the phone – they are fully informed. If you find staff are wasting time chasing couriers when they should be doing what you pay them to do the chances are you need to be looking at a new courier to deliver your goods.

Sarah

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