Moving Awkward /fragile Goods | Same Day Courier Services, Essex

Archive for the ‘Moving awkward /fragile goods’ Category

Parcel Couriers are the fastest option…

Posted on November 4th, 2009 No Comments

Courier Services Are More Than About Delivering Parcels Quickly (or are they?)

With the holiday season already upon us, it is time for online retailers to start thinking about getting their goods to their customers in the safest and speediest way. However, whilst delivering parcels speedily is an important concern, there are other things to bear in mind.

Cost is of course important; particularly as recovery from the recession is still in its early stages.

: Image via Wikipedia

However, this can be used to your advantage of course. It is likely you have proposals already in your desk, but when challenging them remember that a cost reduction can compromise service levels.

You may not necessarily be able to get their rates lowered though; so ask for more for your money. Are twenty four hour help lines included for example? What about a personal account manager? All these things can be asked for. Remember though, it’s a two way street – be prepared to give a little in the form of guaranteed minimum orders etc.

But of course, delivering parcels safely is the most important (along with delivering on time). Be sure to fully understand what compensation measures are in place for any failures regards this. Often your high value and most precious items are not covered by the insurance or the insurance is based upon the weight of an item.

Courier services perform extremely well by and large, and they are measured by their speed and customer service. They do not make a habit of breaking or damaging items of course; it just isn’t good business sense! But make sure you are covered in all eventualities.

You can of course do it yourself with regards delivering parcels safely to your customers too; by ensuring the products are well packaged and protected. It’s a nice touch for your best customers, but you will need to have a chat with Nigel Grainger about minimising your corporate manslaughter risks if you do.

Happy deliveries!

Sarah Arrow

Posted in Courier Business, Moving awkward /fragile goods, Parcel courier and delivery

What do you want your courier to do?

Posted on October 22nd, 2009 No Comments

Everyone wants their business to run smoothly. They understand the need for excellent customer service and a speedy response time, they like to manage their overheads and keep costs low, but profits high. Yet time and time again they use a courier so inappropriately, it’s often not worth using one at all.

: Image by John Linwood via Flickr

Firstly many companies waste valuable time ringing too many companies for a quote, for a service they do not provide. Then they hit upon a courier company that does have the service they require, they then start to haggle over the price! Often making several phone calls and wasting even more their staffs time. Often the saving is so negligible, it has cost the company more money in wasted time than money saved by shopping around.

The goods get collected and dispatched and everyone is happy. Except for the customer, parcel companies tend to only deliver in office hours and the customer was at work, and missed the delivery.

The business didn’t think to ask if it could be delivered to the customers workplace, they didn’t get all the details in place at the time or order – they were busy making sure everything ran smoothly elsewhere. Only a lack of information gathering has meant that the customer has had to drive 20 miles to an out of town depot to collect their goods from the courier. The customer isn’t very happy, he doesn’t think very much about the company they have ordered off of, and he wants his delivery charges refunded as they have the hassle of driving out of town when they shouldn’t of had to .

The business likes to keep their customers happy, and likes things calm, so they refund the delivery charges and the customer is happy too, but he doesn’t forget his experience and who knows who he might tell.

Research is often an underrated tool in business, but some research before time wasting would have saved the business money and kept the customer happy at all times. With a tougher business climate can you afford to lose business

By booking the wrong type courier service?
By not communicating with your customer properly?

Do you ever leave the office at the end of the day wishing your business didn’t need a courier service?

Sarah Arrow

Call us for a no obligation quote on 0844 884 3331

Posted in Courier Business, Moving awkward /fragile goods, Packing for transportation

Moving freight into the UK?

Posted on October 21st, 2009 1 Comment

If you have to relocate to the UK you will need to get all your items moved in one easy trip. The best way to do this safely and quickly is to use a UK based freight delivery or courier company. A good company will advise you on how to pack for shipping or even arrange for someone to do it for you.

: Image by ECOSOSLOG via Flickr

This is a very simple process when you choose a professional courier service that has excellent connections within freight movement industry. You can get your entire household packed up and loaded onto a ship and this will travel across the world to a port in the UK. Once here you can get it unloaded and taken to your new home or storage facility.

Usually delivery experts will have offices in various countries around the world, or they will work in conjunction with another company who does, so that when there are clients moving overseas there is a professional to meet the cargo or freight on the other side.

If you choose a UK freight delivery company you will get all your large items and small items delivered just as you left them. An alternative but more expensive option is to buy brand new items when you get to the UK which is very expensive in comparison to the cost of taking your goods with you.

It is not a huge hassle because you will have experts doing it all for you. All you have to worry about is getting all the items wrapped and packed. You should sort through your items and get rid of those things that you really don’t need, those non essentials just to make the packing process a bit easier.

When you have to move overseas there will be a lot of stress as you move your entire life / family to a new location. The last thing you want to do is have to worry about getting your things there.

Sarah Arrow

Please call if we can be of any assistance – 0844 884 3331