Packing For Transportation | Same Day Courier Services, Essex

Archive for the ‘Packing for transportation’ Category

It’s a matter of urgency

Posted on November 19th, 2009 No Comments

How to decide whether something is same day delivery or next day delivery.

As I write in the title, it’s a matter of urgency and that is usually decided by the client but it’s also the matter of confidentiality. In the past we have delivered evidence for court cases, its had to be delivered in confidence and to strict deadlines. It cannot be sent by mail, if it gets lost there is no case. Our vehicles are unmarked and have no sign writing, some may think we are missing an advertising trick but we are actually blending into the background – there is nothing to say we are a courier, nothing to indicate what we have is confidential or high value, nothing to indicate who we work for.

: Image by The Rocketeer via Flickr

Our customers quite like this, it means their customers don’t need to know about any warehouse staffing issues or that they have had to get a courier in for the day to deal with their surplus, it’s all done confidentially. They love that our drivers provide great customer service on their behalf, something they don’t get when they have agency temp workers.

Back to urgency, how urgent is urgent delivery?

If it saves lives, it’s urgent.
If it saves a considerable amount of money, it’s urgent.
If the delay is going to cost you a considerable amount of money, it’s urgent.
If the your client is unhappy, and it could cost you their business, it’s urgent.

And you can always give them the option – “I can get it delivered to you within a couple of hours or I can have it delivered overnight, what suits you best? How urgent is it?” and in giving them the choice, you are building the relationship further and they can see how far you are willing to go to meet their requirements. When you have your answer, you only have to ring your same day courier and make the arrangements.

How do you deal with your urgent deliveries?

Kevin Arrow

Posted in Courier Business, General, Packing for transportation, Sameday Courier

What do you want your courier to do?

Posted on October 22nd, 2009 No Comments

Everyone wants their business to run smoothly. They understand the need for excellent customer service and a speedy response time, they like to manage their overheads and keep costs low, but profits high. Yet time and time again they use a courier so inappropriately, it’s often not worth using one at all.

: Image by John Linwood via Flickr

Firstly many companies waste valuable time ringing too many companies for a quote, for a service they do not provide. Then they hit upon a courier company that does have the service they require, they then start to haggle over the price! Often making several phone calls and wasting even more their staffs time. Often the saving is so negligible, it has cost the company more money in wasted time than money saved by shopping around.

The goods get collected and dispatched and everyone is happy. Except for the customer, parcel companies tend to only deliver in office hours and the customer was at work, and missed the delivery.

The business didn’t think to ask if it could be delivered to the customers workplace, they didn’t get all the details in place at the time or order – they were busy making sure everything ran smoothly elsewhere. Only a lack of information gathering has meant that the customer has had to drive 20 miles to an out of town depot to collect their goods from the courier. The customer isn’t very happy, he doesn’t think very much about the company they have ordered off of, and he wants his delivery charges refunded as they have the hassle of driving out of town when they shouldn’t of had to .

The business likes to keep their customers happy, and likes things calm, so they refund the delivery charges and the customer is happy too, but he doesn’t forget his experience and who knows who he might tell.

Research is often an underrated tool in business, but some research before time wasting would have saved the business money and kept the customer happy at all times. With a tougher business climate can you afford to lose business

By booking the wrong type courier service?
By not communicating with your customer properly?

Do you ever leave the office at the end of the day wishing your business didn’t need a courier service?

Sarah Arrow

Call us for a no obligation quote on 0844 884 3331

Posted in Courier Business, Moving awkward /fragile goods, Packing for transportation

Moving freight into the UK?

Posted on October 21st, 2009 1 Comment

If you have to relocate to the UK you will need to get all your items moved in one easy trip. The best way to do this safely and quickly is to use a UK based freight delivery or courier company. A good company will advise you on how to pack for shipping or even arrange for someone to do it for you.

: Image by ECOSOSLOG via Flickr

This is a very simple process when you choose a professional courier service that has excellent connections within freight movement industry. You can get your entire household packed up and loaded onto a ship and this will travel across the world to a port in the UK. Once here you can get it unloaded and taken to your new home or storage facility.

Usually delivery experts will have offices in various countries around the world, or they will work in conjunction with another company who does, so that when there are clients moving overseas there is a professional to meet the cargo or freight on the other side.

If you choose a UK freight delivery company you will get all your large items and small items delivered just as you left them. An alternative but more expensive option is to buy brand new items when you get to the UK which is very expensive in comparison to the cost of taking your goods with you.

It is not a huge hassle because you will have experts doing it all for you. All you have to worry about is getting all the items wrapped and packed. You should sort through your items and get rid of those things that you really don’t need, those non essentials just to make the packing process a bit easier.

When you have to move overseas there will be a lot of stress as you move your entire life / family to a new location. The last thing you want to do is have to worry about getting your things there.

Sarah Arrow

Please call if we can be of any assistance – 0844 884 3331