Upon recieving the package back (which he sent by royal mail), there was a huge dent in the side of the box and one of the corners pushed in (looking like it had indeed been dropped from a height or used for a bit of footy practice).

Tested the console, no scamming had been attempted but I can hear rattling inside. Took it apart and there are broken pieces of plastic from fittings inside which have somehow inturn screwed the whole system and created quite a costly doorstop.

I went through weeks of emails back and forth with myHermes customer service and eventually got my money back.

I wont send anything with them anymore as their drivers just seem like they dont care and like you explained are on minimum wage and just want to get home on time.

I paid for my laptop to be sent by royal mail yesterday it cost me £20 in total to have it ensured for the correct amount. Same item on myHermes is £8. With their insurance it only covered up to the cost of £200 but in the exceptions they dont cover laptops etc.

I do beleive you pay for what you get in life.

You buy cheap, you get cheap goods and the same with service.

Paul

I’d prefere to pay once and get my package delivered once in working condition; than be wrapped in extra large packaging to ensure that the low-paid worker who delivers it can goal-kick it through my letter box on his third attempt…

If he can Ian, you won’t have him delivering for long, one of the Premier League teams will snap him up

Someone getting laid off for not delivering correctly just means more work for the rest of the team, and often results in staff leaving and finding new jobs rather than being overworked. The average delivery driver lasts 5 months before leaving (note to self find that article and write about it).

We don’t deliver multiple parcels, we deliver bespoke, tailored delivery and we charge a heck of a lot more than £6.99. We have tried to deliver parcels in the past but it’s not financially viable and not an experience that I would be wanting to write about!

Our drivers would never deliver in that way so – they are paid / trained better. Like I say, you get what you pay for and that works with staff as well as the products you buy.

As a customer you can arrange collection at the warehouse/ depot or shop again most people don’t as it’s the more expensive option. You do have a choice Colman, but most people refuse to pay what they think is “expensive” and would not dream of driving 8 hours for very little.

Thanks for stopping by and adding to the discussion – it’s appreciated

But, what happened out of this era was that locally based people now accept these US-derived on target based wage scheme contracts as given. The result is that the quality of the delivery chain must go down: we know our roads are getting busier, hence how can you increase productivity without something – many things – decreasing?

I’d prefere to pay once and get my package delivered once in working condition; than be wrapped in extra large packaging to ensure that the low-paid worker who delivers it can goal-kick it through my letter box on his third attempt…

I take your point…but if one of your employees delivered a package like that would you just say “Oh well” and blame the customer for wanting the cheapest service? I really hope not.

A couple of observations:
– The customer in these kinds of scenarios often has no control over who delivers the package. That’s a choice made by the vendor. OK, the customer may decide to shop elsewhere, but there is rarely any information about which courier service the vendor uses on their website. Indeed, they may use a number of different couriers and it’s pot luck which one delivers a package.
– A driver who delivers lots of packages like that will ultimately cause either the courier company or the vendor a lot of money in replacing broken goods. They won’t last long in the job then, minimum wage or not. It is reasonable for a vendor and customer to expect a courier company to take care of their goods.

Colman

Amazon deliver to us via Yodel normally every day of the year, except Christmas. At Christmas they can never find our house and they say it’s our fault…

I always say: if you know a sales persons bonus scheme, then you can easily get a bargain. In this case, he didn’t even have enough time to ring the door bell….

NB: the FedEx and DHL networks locally to my home in South Wales use the same white van man. The first time he claimed to have called at my door, I complained as he didn’t, and he has never done it again. The only problem now is that if he know’s that he’s delivering to us, we end up with mail for the whole street! Didn’t know I was the local white van man…

Thanks for dropping by and commenting