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The 6 golden rules for obtaining your courier /delivery quote

November 20, 2008 By

When you need something couriering or delivered, there are 6 essential pieces of information that you need to supply to get a fast, accurate and trouble free quote…

  1. We need to know what the item is that is being delivered. Is it Fragile? Is it temperature controlled? is it chemical? or is it general freight that has no special requirements?
  2. We need to know the collection Postcode, at least the first four digits
  3. We need to know the delivery Postcode or Zipcode in the instance of European delivery
  4. We need to know the weight of your item, freight or cargo
  5. We need to know the Length, Width and Height (Dimensions) of the combined items if packaged by yourself, or each individual item if packaged by us.
  6. Preferred collection and delivery dates

This is so we can give you a choice of services, as in express / same day courier, parcel delivery or standard courier freight services. This obviously will impact on the prices you are given. The longer the delivery window, the cheaper the delivery generally is. If you require specialist courier and delivery services, we can quote for those too.

All of this information can be given by phone on 0844 884 3331 or emailed to us at kevin@arrowlighthaulage.co.uk and will allow us to respond swiftly with an accurate quote. If it is urgent and has to be there today, you can always call me on my mobile.

Regards

Kevin

Great for smaller parcels and smaller volume, say 5 -10 a day.

worldwide-parcel services

parcel courier delivery in Essex

For all your Europe and other international destination parcel delivery.

For all your Europe and other international destination parcel delivery.
Same day courier and parcel delivery in Basildon, Thurrock, Brentwood and Romford

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Help with mail order deliveries and couriers

September 18, 2008 By

Another little gem on the internet, this time from a website that deals with consumer issues. It’s a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what a same day courier can do to make things easier for the consumer when expecting delivery..

* Companies that offer “delivery within 2-3 days” – Well, which is it? And does that include the weekend?

* Companies that say “your order has been dispatched”, but not how it’s being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there’s no stock, but don’t tell you that it’s back in stock and they shipped it – the first you know is when you get the “we tried to deliver but…” card

* Failed deliveries where the little boxes aren’t ticked so there’s no clues – so you drive to the sorting office to get a bit of junk mail that the kind postie didn’t want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren’t flexible. “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot”

* Couriers websites that let you view online tracking… that’s a day out of date

We all have to work, and it’s not always possible to take a day off work waiting for the knock on the door. I’ve lost count of the number of days I’ve either:

* Waited in for a courier that didn’t show

* Faffed about with parcel-tracking websites and “we called but…” cards

* Spoken to a courier’s head office to arrange redelivery – and got very frustrated

* Tried to get a number for the courier’s depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn’t send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express Courier deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah
Parcel delivery Essex
Basildon, Chelmsford & West Thurrock Same Day and Parcel courier

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Do you need a driver and a van in Basildon, by the day? by the hour?

September 1, 2008 By

We offer both Transit van and Luton Vans with their driver for hire by the day, with as little as 24 hours notice (sometimes less, just give us a call and see 0844 884 3331).

So if you have a driver sick or on holiday and you need his round covered just give us a call. Our drivers are tracked and use Sat Navs to programme their routes. They all carry mobile phones and are not afraid to call if there is a problem. They know it’s greener to resolve the matter while they are there instead of driving back and forth.

We also sell our courier services by the hour, and this suits some people just fine. This type of courier service is ideal when you don’t know how much or where the items are going until the last minute – office moves and IT equipment.

Arrow Light Haulage, the Essex couriers who are happy to deliver it all – so long as it’s legal.

Sarah
Basildon Courier, Basildon Parcel delivery, Basildon Sameday Couriers

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Do you want us to tell the world what we are delivering?

August 1, 2008 By

As a courier company, we deliver some unusual things but mostly we deliver in confidence.

What do we mean by that?
We mean unless we get the customers permission to discuss what we have delivered for them, then we won’t mention it. That’s right, as a courier company we don’t tell the world what we are delivering on your behalf. In the courier world there has been some discussion around a company that delivered an item to a celeb via the BBC.

Nice publicity? perhaps for the courier but what about you, the client?

When we deliver your items, we don’t think about whether or not this could make the news, we are concerned with getting the item to your customers as fast and safe as possible. We do not put our drivers in jeopardy by adverting high value and famous clients. That’s just not cricket!

In the past we have delivered all sorts of things from a varying range of values whilst our clients can be reassured that unless they say so, we won’t be telling anyone. Next time you book your parcel, courier or messenger services ask them about their confidentiality agreement. Booking a cheap courier leaves you open to all sorts of things from uninsured goods to loss of customers (do they want the world to know what is being delivered to them???). Get it right the first time, use Arrow Light Haulage….

Regards

Sarah

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Delivery Hopelessly Lost? or How to claim from the Royal Mail

June 3, 2008 By

Parcels and packages go missing every day, your delivery can get lost for many reasons, the most common being insecure packaging (your items have become unwrapped in the sorting process) or the address label has come off. In some cases your item may be one of the items the Royal Mail isn’t allowed to carry.

Royal mail doesn’t have a tracking system for ordinary mail, first class, second class and recorded, if it’s valuable you should really send Special Delivery or via a dedicated vehicle.

A claim form can be downloaded here

You will have to wait 15 days after you sent the parcel and 10 days after for Special Delivery before you submit your claim.

When you have printed your claim form, you should complete it very carefully, and error could invalidate your claim. You will need to provide the proof of posting for the letter / parcel that has gone astray.

If it is an ebay item, you will have to provide additional proof such as a printout of the Sale page and proof of payment for the item, such as paypal statement or credit card / bank statement.

If your item is delayed for more than 5 days, you can generally claim compensation for the delay, this normally in the form of stamps.

Details of the retail compensations scheme can be found here.

Good luck with your claim, next time perhaps consider using our parcels services.

Kevin Arrow
Essex Courier, Parcel delivery company 1000% successful deliveries so far…..

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