Delivery | Same Day Courier Services, Essex

Posts Tagged ‘Delivery’

Using a courier that thinks….

Posted on February 19th, 2009 2 Comments

Of course everyone thinks, including most same day courier and home delivery drivers. Just as well, because for everyone that uses there brain there must be ten that don’t!

: Image by Getty Images via Daylife

I read and hear stories all the time about how a delivery driver stamped on a package, threw it in the van and it broke and often they leave it in an unsecure place.

I used to belong to a book club who used a certain courier, on one occasion their courier left a package of books outside the door in the rain and the books got soaked. So I had to send them back.

It’s very frustrating when that happens.

Some of the problems can be eliminated when you book your courier. Simply you tell them what the items are to be delivered. Ask them if they have delivered similar before. Ask them if they have insurance and if your item is covered by insurance. Ask them if they have ever had anyone claim through their insurance (if it happens often, do you really want them delivering your goods?)

If you just pick up the phone and ask for a quote, you don’t know what you are getting service or delivery wise.

Sarah

Posted in Sameday Courier

The 6 golden rules for obtaining your courier /delivery quote

Posted on November 20th, 2008 2 Comments

When you need something couriering or delivered, there are 6 essential pieces of information that you need to supply to get a fast, accurate and trouble free quote…

We need to know what the item is that is being delivered. Is it Fragile? Is it temperature controlled? is it chemical? or is it general freight that has no special requirements?
We need to know the collection Postcode, at least the first four digits
We need to know the delivery Postcode or Zipcode in the instance of European delivery
We need to know the weight of your item, freight or cargo
We need to know the Length, Width and Height (Dimensions) of the combined items if packaged by yourself, or each individual item if packaged by us.
Preferred collection and delivery dates

This is so we can give you a choice of services, as in express / same day courier, parcel delivery or standard courier freight services. This obviously will impact on the prices you are given. The longer the delivery window, the cheaper the delivery generally is. If you require specialist courier and delivery services, we can quote for those too.

All of this information can be given by phone on 0844 884 3331 or emailed to us at kevin@arrowlighthaulage.co.uk and will allow us to respond swiftly with an accurate quote. If it is urgent and has to be there today, you can always call me on my mobile.

Regards

Kevin

Great for smaller parcels and smaller volume, say 5 -10 a day.

worldwide-parcel services

For all your Europe and other international destination parcel delivery.

For all your Europe and other international destination parcel delivery.
Same day courier and parcel delivery in Basildon, Thurrock, Brentwood and Romford

Posted in Courier Business

Help with mail order deliveries and couriers

Posted on September 18th, 2008 1 Comment

Another little gem on the internet, this time from a website that deals with consumer issues. It’s a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what a same day courier can do to make things easier for the consumer when expecting delivery..

* Companies that offer “delivery within 2-3 days” – Well, which is it? And does that include the weekend?

* Companies that say “your order has been dispatched”, but not how it’s being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there’s no stock, but don’t tell you that it’s back in stock and they shipped it – the first you know is when you get the “we tried to deliver but…” card

* Failed deliveries where the little boxes aren’t ticked so there’s no clues – so you drive to the sorting office to get a bit of junk mail that the kind postie didn’t want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren’t flexible. “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot”

* Couriers websites that let you view online tracking… that’s a day out of date

We all have to work, and it’s not always possible to take a day off work waiting for the knock on the door. I’ve lost count of the number of days I’ve either:

* Waited in for a courier that didn’t show

* Faffed about with parcel-tracking websites and “we called but…” cards

* Spoken to a courier’s head office to arrange redelivery – and got very frustrated

* Tried to get a number for the courier’s depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn’t send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express Courier deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah

Basildon, Chelmsford & West Thurrock Same Day and Parcel courier