Same Day Courier Services, Essex

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Posts Tagged ‘same day courier delivery’

What size van do I need?

Posted on April 24th, 2009 1 Comment

Quite often we get calls from customers asking us “can we have a transit to deliver some boxes?” my immediate question back to them is “what size van do you need?” Often a Transit is the only type of van they know of. Frequently customers will ask for a van that is not suited to their needs its either to big or to small and each scenario brings with it its own sets of problems.

Arrow Light Haulage make a point of finding out weights, sizes and quantity of any shipment that needs moving so we can then accommodate the customers needs efficiently and also so that we don’t waste any space within the vehicle when it is not necessary.

Our expertise in load/vehicle matching will ensure that our customers will have the right size vehicle turn up at their premises and be able to cater for their goods without wasting space or using a van that is far to large for their needs. If you need to move 1 archive box you don’t need to order a Luton sized van that can carry 100’s of archive boxes.

Using Arrow Light Haulage and our knowledge will not only ensure the right vehicle is sent out to you but also that you are charged accordingly for the items that you need to be moved. This normally saves you money.

If you would like any further information on our load/vehicle matching techniques you can either call us  on 0844 884 3331 or email me directly  at kevin@arrowlighthaulage.co.uk with your requirements and I will deal with your query promptly

rgds

Kevin

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Posted in Sameday Courier

Help with mail order deliveries and couriers

Posted on September 18th, 2008 1 Comment

Another little gem on the internet, this time from a website that deals with consumer issues. It’s a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what a same day courier can do to make things easier for the consumer when expecting delivery..

* Companies that offer “delivery within 2-3 days” – Well, which is it? And does that include the weekend?

* Companies that say “your order has been dispatched”, but not how it’s being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there’s no stock, but don’t tell you that it’s back in stock and they shipped it – the first you know is when you get the “we tried to deliver but…” card

* Failed deliveries where the little boxes aren’t ticked so there’s no clues – so you drive to the sorting office to get a bit of junk mail that the kind postie didn’t want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren’t flexible. “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot”

* Couriers websites that let you view online tracking… that’s a day out of date

We all have to work, and it’s not always possible to take a day off work waiting for the knock on the door. I’ve lost count of the number of days I’ve either:

* Waited in for a courier that didn’t show

* Faffed about with parcel-tracking websites and “we called but…” cards

* Spoken to a courier’s head office to arrange redelivery – and got very frustrated

* Tried to get a number for the courier’s depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn’t send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express Courier deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah
Parcel delivery Essex
Basildon, Chelmsford & West Thurrock Same Day and Parcel courier

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Posted in Sameday Courier

Collecting and Delivering a Dining Table and Chairs

Posted on September 7th, 2008 1 Comment

These are generally too heavy to be delivered by parcel services. Depending on what they are made from, I would check with your courier company first. If it’s possible, the furniture should be dismantled and packaged securely before collection, this reduces the cubic weight and makes it more likely your items can be delivered. Remember to package them carefully to prevent damage.

Dining Table delivery courier service.
Image via Wikipedia

If your local parcel courier company is not able to deliver your items, you have some options.

Pallet Networks – You dining is palletised and collected with other items and sent to the hub (usually in the Midlands) then put on a vehicle that will deliver to a depot and then on to you, the end destination. Your pallet may be ‘ugly freight‘ or oversized and this would be more expensive. There is high risk of damage using these services and it’s very difficult to establish where in the chain it happened. It can be difficult to claim on the insurances.

Overnight / Economy courier – Your dining table is collected and loaded onto the vehicle, with other goods and delivered at some point in the next few days. The routes are as fuel efficient as possible, less chance of damage than a pallet network, but your item could risk some damage if the courier company does not secure their loads or protect your dining table and chairs correctly. We always secure our items and wrap them for added protection.

Same day or express courier – your item is the only item on the vehicle, it is secured and delivered in one piece, the only method likely to result in the least amount of damage.

On deciding which type of courier you require, you also need to think about what suits you for delivery options, will they deliver out of hours? will they deliver at a time convenient to you?

If you have any question, we are happy to help and advise.

Sarah

Essex Courier and delivery services

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Posted in Moving awkward /fragile goods, Sameday Courier
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