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Do you trust your courier?

September 2, 2010 By

A New York art courier, James Haggerty, was recently entrusted with a painting worth £800k, and he delivered it to it’s destination, only to find the deal had fell through. So he took it with him when he went to a bar that evening… and the worst happened – he lost it.

He is currently being sued by the paintings owner for the loss of the painting.

Trust is very important when dealing with your courier, you have to trust that they will do as they say and you have to trust that they will deliver your consignments and they know what to do if the consignment is not accepted at the point of delivery.

So how do you know if your courier is trustworthy?

  • How visible are they?
  • How easily contactable are they?
  • Do they have testimonials?
  • Can you contact customers who have used them?
  • Do they communicate effectively with their customers and listen to feed back?
  • Do they have insurance and can you see the documents?

You may have noticed to the right of this post we have a few trucks with names on – LinkedIn, Twitter and Facebook. You can contact us in a number of ways and join us on these sites as well as emailing or calling us. We are highly visible couriers who are dead easy to contact. That’s not to say your courier isn’t trustworthy because they are not on these sites; the more time and effort a courier puts into their presence online and offline will give you a clear indication of how long they are staying in business, how big their business is and who in their company you can contact.

We are open and transparent, as much as a business can be. We even sell guides to becoming a courier, so our business ‘secrets’ are in the public domain. You can see on sites like LinkedIn who has endorsed our services as well as testimonials on this blog. It’s all there if you do your research.

Ask around on forums, twitter and Facebook and get people to tell you who they use and who they value – often they are different companies.

Now here is the crux of the matter – what research did you do when booking your courier service? How did you select them? How do you know they are trustworthy? or did you just book and hope?

You can cut corners in business, but as the owner of the painting found, couriers are not an area in which to do that. Without research and conversations, you will never know how trustworthy your courier is. That can cost you dearly.

Sarah

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Our new Tradespace site

November 11, 2009 By

Over the last two years or so we have used BT Tradespace as well for our blogs and packing/transporting tips. The weekend just gone, they have had a facelift and the new site is very visual.

A glimpse of our Tradespace

A glimpse of our Tradespace

It’s well worth taking a look at. The most frequent cry I have heard in the past is the site is too slow, well things have now sped up. We are zipping around the site at superfast speed. It is a bit like driving blind at the moment – I am not really sure where I am going. So its time to hand it over to my Missus and get her to look at it and add what we need to add and to do to make our same day courier business more visible.

I will make her tell us what she thinks via video… Sarah has spent some time playing with her new flip video. She has filmed a few clips here and there, done some interviews and generally experimented with it. Yesterday I managed to take it out of her hands for 5 mins and this is what I filmed. Something to reassure customers who may be worried their courier sleeps on the job…

David Attenborough can sleep safer knowing I am not going to be stealing his job ;-) and Spartacus is the only member of the team that can sleep on the job, when he is on duty at the warehouse.

Regards

Kevin

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#FollowFriday from @freight_rescue

August 28, 2009 By

I am trying to do the follow fridays on twitter, in a blog. I don’t manage it every week.

@DarrenPorter good bloke, we completed a computer delivery this week – if you look in his tweets you will see how is very happy with the outcome.

@EthnicSupplies I have known Ida for a some time now and she is committed to helping the ladies of Africa become independent. What makes Ida special is she won’t do it for them, she let’s them help themselves.

@MTVan and @CourierExchange two great resources for couriers who are on twitter, both worth following.

@zakomedia and @lifestyleonline are twitters Swansea contingent, hope you are enjoying your new home Simon and I am sure Carolyn will take you out on the town when you are settled.

@maverickNY is a must follow for Pharma insight and life from ‘Jersey’

@lynntulip for networking in Sussex and HR Support

All my follow Fridays will have a conversation with you they don’t just tweet out useful things, they build relationships and get to know you, they really make good use of twitter.

Rgds

Kev aka @Freight_Rescue

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Courier 2.0 part one….

October 17, 2008 By

Whilst chatting to a group of friends I mentioned that a contact on Twitter had called me ‘The most digitally visible courier in the UK’ :-) Not a lot of couriers use twitter, which is a shame as you can tweet your drivers directly to their mobile phones. This is handy to warn them of traffic, accidents etc. Then when I was saying “I wonder what I should be writing on my blog this week…” one of the suggestions that came back was I should write about what it means to be Courier 2.0… It may be funny, but I thought it was a good idea :-)

Web 2.0 is generally defined as the internet after the crash of 1999, the next phase of the internet.


Well, web 2.0 is a bit of a catch-all which covers a broad range of new online services, user-generated content, communities and social networking tools. The most popular are sites such as Blogger, Flickr, MySpace, YouTube and Wikipedia and the Godfather of web 2.0 – Google. The phrase also refers to the creation of far greater levels of interactivity, not just between users, or between users and the internet but between complementary online services through mash-ups and web services.

Silicon.com

We have always used the technology available for our business, and to make life easier and safer for our drivers (and for us too). We were one of the first courier companies in the UK to embrace Satellite Navigation. I can recall Kevin showing a bemused group of other couriers how Mrs Hawkings (our affectionate name for the Sat Nav) worked. A year later they all had them! The effective use of technology allowed us to win the prestigious Thames Gateway Business Awards 2007. We also fully utilise vehicle tracking GPS technology, but lets get back to the web.

Well, we first started Social Media networking (or chatting online to your mates) when we joined the Courier Exchange 6 years ago. The Courier Exchange is the leading Freight Exchange in the UK and Europe, and we met many other couriers here and then began networking with them. We still meet several times a year and discuss industry related issues.

They have submitted a video to You Tube, it’s worth a watch :-)

Last year I joined BT Tradespace. It was here I learned to ‘blog’, write short internet diaries about work related things and 116 blogs later…. we are still going strong and part of the community! We are thrilled that BT Tradespace actually invited us to a lunch with them at the end of October, it will be good to meet some of the people behind the pics at last. Tradespace also have a behind the scenes community, they are very helpful and supportive of each other, and share tips to get the best of the Tradespace forum.

I have just read this back, and it’s a bigger blog than intended! so I will post the next part as Courier 2.0 part 2  – The Final Delivery (and if that sounds a bit Hollywood Sequal-ish that’s possibly because I have just found out there is a TV series called Courier 2.0!) ;-)

Sarah

Essex Same Day Courier

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